Customer Success Manager
Grow our book of contractors. Get a cut of it every month.
$2,000 USD base. OTE $3,000 to $3,500 USD a month. No cap.
Remote, US hours, perfect fluent English.
What this role actually is.
We do not hire everyone. We hire CSMs who keep clients.
Most account manager jobs mean chasing unhappy clients by hand. Here AI does the delivery work, and you get paid on the book you keep.
As a Customer Success Manager at Titans Media Group, you own everything after the sale. You guide contractors through onboarding, keep their website and marketing moving, and make sure they feel looked after at every step.
Our clients are busy contractors. Many are not comfortable with technology, so you need the patience to explain things clearly and the confidence to lead them. The delivery work is done by AI. You review it before the client sees it.
This is a sales role as much as a service role. Retention, client experience and upsells all matter. When you keep clients and sell them the next service, your commission grows with it, every month, with no cap. You are the first CSM in: as the book grows, you lead the team. We run on AI. You do not need to know it yet. You do need to be willing to learn it, fast.
What you will actually do.
Lead every client onboarding
Run the kickoff, collect what the delivery team needs, set expectations and make the first week feel organized.
Own the client relationship and manage expectations
Check in, follow up and close the loop. Clients should always know what is happening, what happens next and who is looking after them. Be clear early when a request needs a different plan.
Review the AI's work
AI builds the website and the SEO. You check it before the client sees it, and guide them through it without making them feel lost.
Keep campaigns moving
Track deliverables, feedback and next steps across websites, local SEO and lead follow-up. Give the team a clear owner and deadline.
Protect retention and sell the next service
Notice risk early, solve problems before they become cancellations, and sell the next service to the clients who need it.
Own the numbers
Track retention, client health, upsells and collected revenue. Bring the truth to every review.
Make the experience better
Bring client feedback back to the team, improve the systems and help build the customer success team as Titans grows.
Who we are hiring.
- Perfect, fluent English. You are on the phone and on Zoom with US contractors all day, so this is a requirement, not a preference.
- Real sales experience. You have sold or upsold on calls and you are comfortable asking for the money.
- Experience in account management, customer success or client service. Agency experience is a strong plus.
- Comfortable looking after 100+ client accounts at once.
- No website, SEO, AI or Google Business Profile knowledge needed. We teach you everything. Most of our work is done by AI, so what matters is that you are willing to learn it fast.
- Patient and clear with contractors who are busy, non-technical or unsure what to do next. You never make people feel stupid for asking.
- Highly responsive, organized and excellent with people. You follow up until the loop is closed and make clients feel important.
- Confident running calls, explaining next steps and having uncomfortable conversations calmly. You can reset expectations without damaging trust.
- Commercially minded. You understand that retention and upsells drive the business.
- Wants to grow with the team and earn more as the book, results and responsibility grow.
How you get paid.
$2,000 USD base, plus a cut of your book. Keep them and sell to them, both pay you, every month. OTE $3,000 to $3,500 USD a month, no cap. The full numbers come at the interview.
Depends on churn. Keep them and the book pays you.
You close it, you get paid.
The same clients pay you again next month.
Apply for the Customer Success Manager role.
Titans Media Group Hiring Application Survey
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